ng99 Privacy Policy

ng99 collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of the website, and occasionally from third-party service providers such as payment processors and identity verification agencies. The categories of personal data we collect are described in the table below.

You are not legally obligated to provide personal data to ng99. However, certain data — particularly identity, contact, and financial data — is required to create and maintain an account, process transactions, and comply with our anti-money-laundering and age-verification obligations. Declining to provide mandatory data may mean we are unable to offer you full access to the platform.

ng99 processes your personal data only when there is a lawful basis for doing so. The primary legal bases we rely on are: (a) performance of our contract with you as a registered player; (b) compliance with legal obligations such as anti-money-laundering regulations and age verification requirements; (c) our legitimate interests in operating a safe, secure, and commercially viable gaming platform; and (d) your explicit consent, where required (e.g., for marketing communications).

The specific purposes for which ng99 processes your personal data are as follows:

• Account Creation and Management: To register your player account, verify your identity and age (18+), maintain your account settings, and communicate account-related notices to you.
• Transaction Processing: To process deposits and withdrawals via supported payment methods including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladeshi bank partners. Financial data is shared with payment processors solely to complete your requested transactions.
• Game Delivery and Platform Operation: To deliver casino games and sports betting markets, record wager outcomes, apply bonus credits, and maintain accurate account balances in Bangladeshi Taka (BDT).
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, match-fixing, multi-accounting, unauthorised access, and other illegal or prohibited conduct. This includes automated risk-scoring of transactions and account behaviour patterns.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money-laundering frameworks, age verification requirements (confirming all players are 18 or older), and any lawful requests from competent authorities.
• Responsible Gaming: To monitor account activity for signs of problem gambling behaviour, enforce self-exclusion and deposit limit settings you have activated, and send responsible gaming reminders where appropriate.
• Customer Support: To respond to your enquiries, process complaints, resolve game disputes, and maintain a record of communications for quality assurance and training purposes.
• Marketing and Promotions: To send you promotional offers, bonus announcements, and seasonal campaign communications (e.g., BPL season promotions, Eid offers, Pohela Boishakh specials) — but only where you have consented to receive such communications or where permitted under applicable law. You may withdraw marketing consent at any time via your account settings.
• Platform Analytics and Improvement: To analyse aggregate usage patterns, identify technical issues, improve game performance, and develop new features. Analytics data is used in anonymised or pseudonymised form wherever possible.
• Legal Claims: To establish, exercise, or defend legal claims in the event of a dispute between you and ng99.

ng99 does not sell, rent, or broker your personal data to third parties for their own commercial use. We share personal data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

• Payment Processors: Your financial data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank) solely to process deposit and withdrawal transactions you have initiated. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.
• Game Providers: When you play a casino game supplied by a third-party game studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), technical session data (such as a pseudonymous player session token) is transmitted to that provider's servers to render the game. No directly identifying personal data (such as your full name or National ID) is shared with game providers.
• Identity Verification Partners: If ng99 uses a third-party KYC or age-verification service, your identity documents may be processed by that provider under strict data processing agreements that prohibit secondary use of your data.
• Analytics and Technology Providers: Aggregate, anonymised or pseudonymised technical and behavioural data may be processed by analytics and infrastructure technology partners to support platform performance monitoring, security, and improvement. These providers act as data processors under ng99's instructions.
• Legal and Regulatory Authorities: ng99 may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, a valid court order, or a regulatory request. ng99 will, where legally permissible, notify you of such a disclosure.
• Business Transfers: In the event of a merger, acquisition, asset sale, or restructuring involving ng99, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to how your data is processed.

ng99 uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, maintain your login session, remember your preferences, and collect aggregate analytics. The table below describes the categories of cookies used on ng99.bet.

ng99 does not place third-party behavioural advertising cookies on ng99.bet. We do not participate in cross-site advertising networks or retargeting programs that track your activity across unrelated websites.

Managing Cookies: Most web browsers allow you to control cookie behaviour through their settings menu — you can block, delete, or restrict cookies at the browser level. Please note that disabling essential cookies will prevent you from logging in and using key platform features. Restricting analytics cookies will not affect your ability to play games or make transactions.

ng99 implements a layered security framework to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include both technical controls and organisational policies applied across the entire platform lifecycle.

• Encryption in Transit: All communication between your browser or mobile device and ng99.bet is encrypted using TLS (Transport Layer Security) protocols. You can verify this by looking for the padlock icon and "https://" prefix in your browser's address bar.
• Encryption at Rest: Sensitive data fields — including payment method details, KYC document references, and hashed authentication credentials — are encrypted in our databases using industry-standard symmetric encryption algorithms.
• Access Control: Internal access to personal data is governed by role-based access controls. Staff members are granted the minimum level of data access necessary for their specific job function. Access logs are maintained and reviewed regularly.
• Password Security: Player account passwords are stored as salted cryptographic hashes. ng99 staff cannot retrieve your password in plain text; if you forget it, a secure password reset flow is the only way to regain access.
• Intrusion Detection: ng99 operates real-time intrusion detection and monitoring systems that alert our security team to anomalous access patterns, including failed login attempts, unusual withdrawal requests, and suspicious IP address behaviour.
• Penetration Testing: Our platform undergoes periodic security assessments by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
• Staff Training: All ng99 staff who handle personal data receive regular training on data protection obligations, phishing awareness, and secure data handling procedures.

Data Breach Response: In the unlikely event of a data breach that poses a material risk to affected players, ng99 will notify impacted users by email within a reasonable timeframe and provide guidance on protective steps they should take. Where required by applicable law, ng99 will also notify relevant competent authorities.

ng99 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

When personal data is no longer required and no legal obligation mandates its retention, ng99 will securely delete or irreversibly anonymise it. Deletion is performed using industry-standard data erasure procedures that prevent recovery. Anonymised data (which can no longer identify any individual) may be retained indefinitely for aggregate statistical purposes.

As a registered player on ng99, you hold a set of rights with respect to your personal data. ng99 is committed to honouring these rights promptly and transparently. To exercise any of the rights described below, contact our data team at [email protected] with a clear description of your request. We will respond within 30 calendar days.

Please note that certain rights — particularly erasure and portability — may be subject to limitations where legal retention obligations override them (for example, financial transaction records that must be kept for seven years under applicable regulations). ng99 will always explain the reason if a rights request cannot be fully fulfilled.

ng99 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email and display a notice on the ng99.bet platform for a minimum of 14 days before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of the ng99 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you may request account closure by contacting us at [email protected] before the effective date.

Minor Updates: Corrections of typographical errors, clarifications of existing practices without substantive change, and updates to the list of payment partners do not constitute material changes and may be implemented without advance notice. These are reflected by a revision to the "Last Updated" date only.

Contact and Data Enquiries: For any questions, concerns, or requests related to this Privacy Policy or your personal data held by ng99, please contact our data team using the details below. All data-related communications are handled in English and are available around the clock in Bangladesh Standard Time (BST, UTC+6).

This Privacy Policy was last reviewed and updated in January 2026. All support communications are handled in English and are available around the clock in Bangladesh Standard Time (BST, UTC+6). ng99 is committed to maintaining the trust of every player on our platform by handling personal data responsibly, transparently, and securely.