Play Smart, Stay in Control with ng99

At ng99, we believe that gaming should be fun, exciting, and completely within your control. We serve players across Bangladesh — from Dhaka to Chittagong, Sylhet to Cox's Bazar — and we take seriously our duty to ensure that every individual who chooses to play on our platform does so safely and responsibly. Our responsible gaming framework is built around six core principles: prevention, education, player empowerment, early intervention, support access, and strict age verification.

Whether you enjoy cricket betting during the BPL season, spinning slots, or exploring our live casino tables, ng99 provides the tools you need to keep gambling a positive leisure activity. The features described on this page are available to all registered players at no additional cost, accessible directly from your account dashboard.

ng99 enforces a strict minimum age requirement of 18 years for all players. This policy exists to protect young people from the potential harms associated with gambling. Age verification is carried out during the account registration process and may be repeated at any time — particularly before a withdrawal is processed.

Players are required to submit a valid government-issued identity document (such as a National ID card or passport) confirming their date of birth. Accounts where age verification cannot be completed, or where documents suggest the player is under 18, will be suspended immediately pending review.

If you are a parent or guardian and are concerned that a minor in your household may be accessing ng99.bet, please contact our support team at once at [email protected]. We also strongly recommend using parental control software to restrict access to gambling websites on shared devices. Please note that ng99 is not responsible for unauthorised access by minors using another person's verified account credentials.

Problem gambling is a recognised condition in which an individual's gambling behaviour causes ongoing harm to themselves or those around them. It can affect anyone, regardless of experience, income, or background. At ng99, we want every player to be able to identify the early warning signs before they escalate into a serious problem.

Gambling is designed to be a leisure activity — like watching a cricket match or going to the cinema. When it stops being fun and starts affecting your finances, relationships, mental health, or daily routine, it may be time to seek help. The warning signs below are commonly associated with problem gambling:

Self-exclusion is one of the most powerful tools available to a player who believes their gambling is causing harm. When you activate self-exclusion on ng99, your account is immediately locked and cannot be used for deposits, wagers, or bonus claims for the duration you select. Your account balance is protected and any withdrawable funds can be requested at the end of the exclusion period.

How to activate self-exclusion: Log in to your ng99 account, navigate to Account Settings → Responsible Gaming → Self-Exclusion, and select your preferred exclusion duration. You can also request self-exclusion directly by emailing [email protected] from your registered email address. Our team will process the request within one hour during BST business hours.

During self-exclusion: ng99 will suppress all promotional emails and bonus notifications to your registered contact details. If you attempt to create a new account while excluded, our systems will detect the duplicate registration and block it. Your exclusion record is retained permanently, even after the exclusion period ends, to support re-registration decisions.

Setting a deposit limit is a proactive step that ensures you never deposit more than you can afford over a given period. ng99 allows players to set limits in Bangladeshi Taka (BDT) on a daily, weekly, or monthly basis. These limits apply across all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or any linked Bangladeshi bank account.

• Instant Reduction: Lowering a deposit limit takes effect immediately. If you reduce your daily limit from ৳5,000 to ৳2,000, the new ৳2,000 ceiling applies to your very next deposit attempt.
• Cooling-Off for Increases: To protect against impulsive decisions, increasing a deposit limit is subject to a mandatory 7-day waiting period. The increase will not take effect until the cooling-off period has passed.
• Removing a Limit: Removing a deposit limit entirely also requires the 7-day cooling-off period before the limit is lifted, giving you time to reconsider.
• Platform-Wide Enforcement: Deposit limits are enforced across all payment methods simultaneously. You cannot bypass a limit by switching from bKash to Nagad or to a bank transfer — the cap applies to your account in aggregate.

A time-out is a shorter-term break option designed for players who need a temporary pause without committing to a full self-exclusion. Unlike self-exclusion, a time-out is intended as a precautionary measure — a chance to step back, reflect, and return to gaming refreshed if you choose to. During a time-out, your account is suspended: you cannot log in, deposit, or place bets.

Honest self-reflection is the first step toward recognising and addressing a gambling problem. The questions below are adapted from widely recognised problem gambling screening tools used by health professionals. Answer each question honestly with reference to your gambling behaviour over the past 12 months. There is no score — this is a personal reflection exercise, not a clinical diagnostic tool.

If you answer "Yes" to several of the following questions, we encourage you to activate one of ng99's responsible gaming tools immediately and to contact our support team or a professional organisation for further guidance.

If you are concerned about your gambling — or about someone else's gambling — help is available. ng99's own support team is your first point of contact for activating protective tools, account queries, or simply talking through your concerns. Beyond ng99, a number of professional and community organisations can provide counselling, financial guidance, and mental health support.

ng99's commitment to responsible gaming is not simply a policy document — it is embedded in the way our platform is designed, the way our team is trained, and the way we communicate with every player across Bangladesh. We hold ourselves to the following commitments:

• Transparency: We clearly display odds, house edges, and game return-to-player (RTP) percentages so that players can make informed decisions about the games they choose to play.
• Fairness: All games on ng99 use certified random number generators (RNGs) to ensure that every outcome is statistically fair and not influenced by previous results or player behaviour.
• No Predatory Marketing: We do not target players who have activated responsible gaming tools with bonus offers or promotional incentives designed to encourage them to reverse those decisions.
• Staff Training: Our support and moderation staff receive regular training on problem gambling indicators and responsible gaming best practices, enabling them to identify and assist at-risk players proactively.
• Player Data Protection: All account data, including responsible gaming tool usage history, is stored securely and treated with strict confidentiality in accordance with our Privacy Policy.
• Continuous Improvement: We regularly review our responsible gaming tools, policies, and player feedback to improve the effectiveness of our player protection measures over time.

ng99 operates as an entertainment platform. We want every player in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond to enjoy our cricket betting, slot games, and casino tables as a fun and controlled leisure activity. If gaming ever stops being enjoyable, the tools and support on this page are here for you — available instantly, at no cost, and without judgement.

For a full understanding of your rights and obligations as a player, please review our Terms & Conditions and Privacy Policy. If you have any questions about the responsible gaming measures described on this page, do not hesitate to reach out to us at [email protected].